Frequently Asked Questions (FAQs)
Our Virtual Assistance Program provides remote assistance to corporate clients and individuals to assist in performing administrative tasks, business operation, customer service and remote online system management.
With Epic, you are not just getting one virtual assistant. You get access to our team of virtual assistants that specializes on various things. With this level of service, you can be confident that your tasks are being handled by the most qualified person in the team that specializes on the specific task at hand.
Our Virtual Assistants can help your business manage your administrative tasks such as data entry, customer service, scheduling of company meetings, marketing and so much more. This helps boost your productivity by having virtual assistance on demand, at any time of the day.
You need to start hiring Virtual assistance when the business starts to spend more time managing administrative tasks which can affect the growth of your company.
Our Team can set you up with a Virtual Assistant that can align with your business’ hours of operation.
Dedicated VAs depend on which package you select. However, regardless of which package you select, all of our clients get access to a team of VAs that can assist with various tasks.
Yes, multiple VAs can be assigned based on the business requirements.
Our team conducts business assessments to determine the right match and provide the necessary team of assistants tailored to your business.
During the on-boarding process we carefully analyze the needs of the client and our team will then match the client with the VA that would compliment the needs of the client.
Onboarding is typically 3-5 business days depending on the requirements and complexity of your business.
We charge a flat rate fee for our onboarding. Please reach out to info@epicventures.info for more info.
You may email us directly at info@epicventures.info. You may schedule a meeting from our Schedule Appointment page and we will get back to you shortly.
All our subscription packages come with standard set of hours and services. Please reach out to our sales department at info@epicventures.info to discuss your specific business needs.
During the on-boarding process, we create an SOP with the client to ensure that expectations and processes are put in place before the program begins. Furthermore, all of our VAs are routinely monitored by our Quality Control Supervisors for efficiency, accuracy, and effectiveness.
Yes. We will adjust your account balance according to your upgraded package and will only need to pay the difference between packages.
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